IT Frequently Asked Questions

Change/Reset Passwords:

Single Sign-On Password (Email, Upay, StarRez, SHIL-WiFi)

Remote Access Password (Eduroam, VPN)

College Password (Computer rooms, College printing)

Your college account will be locked after repeated failed login attempts. To prevent this happening to you, you can set recovery questions here. If you can't recover it yourself, contact the IT Office.



Connect to the open "SHIL-ONBOARDING" network. You'll be prompted to log in with your Single Sign On account.

Once logged in, you'll be given a WiFi code. You can use this code to connect all of your devices to the SHIL-WIFI network. The code will also be emailed to you for safe keeping.

Please do not share the code that you are given. It's personal to you, and you are responsible for traffic originating from devices logged in with it.


Create or change your remote access password here.

Username: SSO Username@OX.AC.UK - E.g. shil1234@OX.AC.UK

Password: Remote Access password


Online Printing

You can print from your personal device if it is connected to Eduroam, shil-wifi or the college's wired network.

Sign in using your College credentials. Once logged in, you can choose "quick print" which will let you upload individual files to print, or install the iPrint client on your device which will allow you to install printers more permanently.

If you are logged in at one of the college computers you do not need online printing.

When using the Library Colour Printer, swipe your University Card on the reader to release your queued print jobs. At present the black and white printers release immediately, no card necessary.


Free Software:

- Microsoft Office 365

- Anti-Virus, SPSS, Nvivo, ArcGIS, Matlab

Backup Software, Tivoli Storage Manager (Graduate students and staff only)